Please Read our Reopening Information & Safety Guidance
Thank you for your patience and support whilst we prepare to reopen our salons. Our team are so excited to welcome you back to Tribe from 4th July.
We have some new guidelines that explain what we’ve put in place to ensure we can reopen as smoothly as possible whilst keeping everyone as safe.
These policies will be in place for 8 weeks initially and extended if necessary.
Please read these carefully before booking your appointment.
Our phone lines are open and our salon coordinators are ready to help you booking an appointment.
If you were on our waiting list and we’ve missed you, please call the salon to book an appointment.
We will be adding a temporary £4 surcharge per guest for every visit during July & August.
This is to help contribute towards the extra operating costs including PPE, equipment and extended hours that are essential for reopening safely.
Online & App Bookings
Our online booking system can be used to book a Cut & Style. All colour services must be booked via our phone lines.
When booking colour services you will need to come in to the salon for an allergy test if:
- You haven’t had a colour appointment with us before/ within the last 6 months.
- You have used home colour/ box dyes since your last appointment.
Services By Appointment Only
The salon will only see guests who pre-book appointments in advance. We will not be accepting walk-ins.
Prepayment for July Appointments
In order to secure an appointment in July, we ask that you prepay by card over the phone for your booked services.
This will streamline your checkout process in the salon and help us limit queuing.
If an appointment is missed, cancelled or rescheduled without the required 24 hours minimum notice, the appointment will be charged in full. Please see our usual cancellation policy.
Arriving for an appointment
Please arrive on time for your appointment. We’ve temporarily suspended our waiting area, so if you’re too early we may need you wait outside until another guest has left.
Please come alone
Please do not bring friends, family members or pets to your appointment unless you need assistance for health reasons or have a guide dog.
Limit your belongings
Please avoid bring unnecessary items such as large bags or cases, shopping, coats, umbrellas & bicycles.
Card Payments Only
We will be accepting card payments only and encourage Apple Pay/ contactless payment where possible.
Here are some of safety measures we have put in place
Our salons are not huge which makes social distancing a challenge. As a temporary solution we have extended our opening hours and rotated our team to reduce the number of people in our salons by 50%.
In order to limit the risk to our team we require that all guests bring and wear a face masks whilst in the salon. Our Stylists will be provided with face coverings and PPE inline with government guidance.
Enhanced Cleaning Routine
We will have a regular enhanced cleaning routine for all touch points in the salon. The team will have cleaning equipment on hand at their work station and basins to ensure all tools and equipment are sanitised after each use.
The most effective way to stop the spread is good hand hygiene. Hand sanitiser will be provided and we request that you use it on entry to the salon and before you leave.
Reception & Waiting Area
We have installed protective screens at the reception desk and adapted our waiting areas to improve social distancing.
Refreshments & Magazines
We’ve paused our magazines and refreshments but you are welcome to bring your own. Filtered water will be available to guests.
When in our retail area we discourage the touching of products on display. Please ask our front of house team who will be on hand to help with any purchases.
If you are showing symptom of Coronavirus
In order to protect our team & guests we reserve the right to reschedule appointments for guests showing the following symptoms (however mild):
- Continuous cough
- High temperature
- Loss/ change taste or smell
The safety and wellbeing of our team and guests is our priority.
We have followed government guidance and endeavoured to take every precaution to ensure that our salon environment is as safe as possible.
We would like to make it clear that due to the close contact nature of our work, it is impossible to completely eliminate risk of catching Coronavirus in hair salons.
If you are classed as extremely vulnerable or worried about the risk to your health, we do not recommend making an appointment with us at this time.
Ultimately it is the choice and responsibility of the individual to decide whether it is safe to visit our salons.
If you have any questions please leave a comment below or email us at email@example.com