Please Read our Safety Guidance before booking an appointment

PPE Surcharge

We currently have temporary £4 surcharge per guest for every visit.

This is to help contribute towards the extra operating costs include PPE, extended hours and waste & recycling.

Cancellation Policy

If an appointment is missed, cancelled or rescheduled without the required 24 hours minimum notice, the appointment will be charged in full. Please see our usual cancellation policy.

Allergy Testing

When booking colour services you will need to come in to the salon for an allergy test if:

  • You haven’t had a colour appointment with us before/ within the last 6 months.
  • You have used home colour/ box dyes since your last appointment.

Arriving for appointments

Please arrive on time for your appointment. We’ve temporarily suspended our waiting area, so if you’re too early we may need you wait outside until another guest has left.

Please come alone

Please do not bring friends, family members or pets to your appointment unless you need assistance for health reasons or have a guide dog.

Limit your belongings

Please avoid bring unnecessary items such as large bags or cases, shopping, coats & bicycles.

Card Payments Only

We will be accepting card payments only and encourage Apple Pay/ contactless payment where possible.

Here are some of safety measures we have put in place

Reduced Numbers

Our salons are not huge which makes social distancing a challenge. As a temporary solution we have extended our opening hours and rotated our team to reduce the number of people in our salons.

Face Coverings

In order to limit the risk to our team we require that all guests bring and wear a face masks whilst in the salon. Our Stylists will be provided with face coverings and PPE inline with government guidance.

Enhanced Cleaning Routine

We will have a regular enhanced cleaning routine for all touch points in the salon. The team will have cleaning equipment on hand at their workstation and basins to ensure all tools and equipment are sanitised after each use.

Hand Hygiene

The most effective way to stop the spread is good hand hygiene. Hand sanitiser will be provided and we request that you use it on entry to the salon and before you leave.

Reception & Waiting Area

We have installed protective screens at the reception desk and adapted our waiting areas to improve social distancing.

Refreshments & Magazines

We’ve paused our refreshments but you are welcome to bring your own. Filtered water will be available to guests. We have digital magazines available that you can read by scanning a QR code with your phone or tablet.

Retail Area

When in our retail area we discourage the touching of products on display. Please ask our front of house team who will be on hand to help with any purchases.

If you are showing symptom of Coronavirus

In order to protect our team & guests we reserve the right to reschedule appointments for guests showing the following symptoms (however mild):

  • Continuous cough
  • High temperature
  • Loss/ change taste or smell

Responsibility

The safety and wellbeing of our team and guests is our priority.

We have followed government guidance and endeavoured to take every precaution to ensure that our salon environment is as safe as possible.

We would like to make it clear that due to the close contact nature of our work, it is impossible to completely eliminate risk of catching Coronavirus in hair salons.

If you are classed as extremely vulnerable or worried about the risk to your health, we do not recommend making an appointment with us at this time.

Ultimately it is the choice and responsibility of the individual to decide whether it is safe to visit our salons.

Questions

If you have any questions please leave a comment below or email us at info@tribesalons.co.uk